Vitra Home – Terms & Conditions
Welcome to Vitra Home — your destination for elegant, stylish, and high-quality glassware, tableware, and home dining essentials designed to bring sophistication and beauty to everyday moments.
By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.
1. Definitions
Consumer:
An individual purchasing products for personal, non-commercial use.
Distance Contract:
A purchase made through our website without physical interaction.
Durable Medium:
Any method that allows information to be stored unchanged, such as email.
2. Applicability
These Terms apply to all purchases made through the Vitra Home website.
By placing an order, you confirm that you have read and agreed to these Terms.
If any provision is unclear, interpretation will be made in accordance with applicable consumer protection laws.
3. Company Information
Company Name: POURDA TRADING LIMITED
Registration: 81242817
Address: RM NO.15, UNIT 603, 6TH
FLOOR, SUNBEAM CENTRE, NO. 27
SHING YIP STREET, KWUN TONG
HONG KONG
4. Our Offer
At Vitra Home, we are committed to:
- Providing premium-quality glassware, tableware, and dining essentials
- Offering elegant drinking glasses, cups, serving pieces, kitchen accessories, and modern home dining solutions
- Displaying accurate product descriptions and realistic product images
- Maintaining transparent pricing, including applicable taxes and shipping fees at checkout
- Keeping product availability updated whenever possible
Our goal is to help customers create beautiful dining experiences with thoughtfully designed home essentials.
5. Order Process
Orders are confirmed after full payment has been received.
You will receive an order confirmation email after completing checkout.
Payments are securely processed through trusted third-party payment providers.
Vitra Home reserves the right to cancel orders due to:
- Suspected fraudulent activity
- Payment issues
- Pricing errors
- Product availability problems
- Other circumstances affecting order fulfillment
6. Right of Withdrawal
Eligible items can be returned within 14 days of delivery.
To qualify:
- Items must be unused
- Items must be returned in original packaging
- Items must be in resellable condition
- All included accessories and packaging materials must be returned where applicable
7. Returns & Refunds
Return shipping costs are the customer’s responsibility unless the product is defective, damaged, or incorrect.
Returned products must be in their original condition.
Approved refunds will be issued to the original payment method.
Refund processing times may vary depending on your payment provider or financial institution.
8. Pricing
All prices are listed in USD unless otherwise stated.
Vitra Home reserves the right to correct pricing, product information, or listing errors at any time.
International customers are responsible for customs duties, import taxes, or additional charges where applicable.
9. Product Quality & Warranty
All Vitra Home products are quality-checked before shipping.
Please note:
- Product colors may slightly vary due to lighting, photography, or screen differences
- Minor variations may occur due to glass production methods and product design
- Small differences in texture, shape, or finish may occur as part of the manufacturing process
Any product-related issue should be reported within 14 days of delivery.
Warranty does not cover:
- Misuse or improper handling
- Normal wear and tear
- Damage caused by drops, impacts, or excessive force
- Damage caused by incorrect cleaning methods
- Damage caused by extreme temperatures or improper storage
- Scratches, cracks, or breakage caused after delivery through improper use
10. Shipping & Delivery
Orders are shipped to the address provided during checkout.
Delivery may take approximately 7–14 days depending on destination and logistics conditions.
Delays may occur due to:
- Customs processing
- Shipping carrier delays
- Weather conditions
- Public holidays
- High order volumes
- Supply chain interruptions
If delivery fails, Vitra Home may offer a replacement or refund where applicable.
11. Payments
Full payment is required at checkout.
We accept major credit/debit cards, PayPal, and other secure payment methods available during checkout.
For payment-related issues, please contact our support team promptly.
12. Complaints & Customer Support
Please report issues within 7 days of receiving your order.
Our support team aims to respond within 14 business days.
Valid complaints may be resolved through:
- Replacement
- Refund
- Store credit, where applicable
For damaged glassware, customers may be required to provide clear photos of the product and packaging for assessment.
13. Dispute Resolution
Vitra Home aims to resolve disputes fairly and efficiently.
If unresolved, disputes may be referred to an independent mediator or appropriate dispute-resolution service where applicable.
14. Force Majeure
Vitra Home is not responsible for delays or failures caused by circumstances beyond our reasonable control, including:
- Natural disasters
- Shipping carrier disruptions
- Supply chain interruptions
- Government restrictions
- Customs delays
- Transportation issues
15. Governing Law
These Terms are governed by applicable laws, unless local consumer protection laws provide otherwise.
16. Changes to Terms
Vitra Home reserves the right to update or modify these Terms & Conditions at any time.